Refund policy

14-Day Hassle-Free Returns

At Avenoir Home, your satisfaction is of the utmost importance to us. If your purchase doesn’t meet your expectations, you can return it easily within 14 days of receiving your order.

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Return Guidelines

Return Window: You have 14 days from the delivery date to initiate a return.

Condition: Items must be unused, unwashed, and in their original packaging with all tags and accessories included.

Simple Process: Our customer support team will guide you through each step to make your return quick and stress-free.

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Return Shipping Costs

Defective or Incorrect Items: Return shipping costs are at the customer's responsibility. If your item is damaged, defective, or incorrect due to our error or the carrier's handling, please contact us at info@avenoirhome.com.

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How to Start a Return

Contact Us: Email info@avenoirhome.com with your order number and reason for the return.

Repack: Place the item in its original packaging with all included materials.

Ship It Back:Follow the instructions in your return authorization email and drop the package off at your nearest carrier location. Customers are responsible for return shipping fees.

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Refunds

Inspection: Once your return arrives, our team will inspect the item to confirm it meets our return criteria.

Processing: Refunds are issued to your original payment method within 7 business days after approval. Processing times may vary depending on your bank or payment provider.

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Exchanges

Need a different size, color, or product? We’re happy to help. Contact our team, and we’ll assist with your exchange promptly.

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Non-Returnable Items

For health and hygiene reasons, certain products cannot be returned. These items are clearly marked as non-returnable on their product pages.

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Contact Us

If you have questions, please visit our FAQ page or reach out to us directly.

Store Name: Avenoir Home
Email: info@avenoirhome.com
Phone: +12243715447
Customer Service Hours: Monday-Friday, 9:00AM - 5:00PM (PST)