Billing Terms & Conditions
Billing Terms and Conditions
1. Accepted Payment Methods
At Avenoir Home, we offer secure and flexible payment options to make your checkout feel just like your home. We accept the following payment methods:
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Credit and Debit Cards: Visa, MasterCard, American Express, Discover
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PayPal
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Apple Pay and Google Pay
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Afterpay (where available)
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Bank Transfers for large or custom orders (please contact us directly for details)
All payments are processed in United States Dollars (USD).
2. Payment Processing
Payment must be completed when you submit your order. Orders will not be processed, or delivered until full payment has been successfully received.
If a payment is declined, fails authorization, or cannot be verified, your order will not be accepted. You may need to contact your bank or payment provider to resolve the issue.
3. Pricing and Currency
All product prices listed on Avenoir Home are in United States Dollars (USD) and reflect the current retail value.
Prices are subject to change without prior notice and may vary during promotions or seasonal adjustments.
Applicable sales taxes and shipping fees will be calculated and displayed at checkout before final payment.
4. Secure Payment Processing
Avenoir Home uses industry-standard SSL encryption and trusted payment gateways to safeguard your personal and financial information.
Your credit card and payment details are not stored on our servers. Transactions are handled securely through our authorized payment partners to ensure compliance with PCI-DSS (Payment Card Industry Data Security Standard).
5. Refunds and Chargebacks
All refunds are processed in accordance with our official Refund Policy.
If you believe there is an issue with your transaction, please contact us at info@avenoirhome.com before initiating a chargeback. Unauthorized or unjustified chargebacks will be formally disputed, and related order documentation will be provided to the payment processor for verification.
6. Fraud Prevention and Verification
To protect our customers and maintain transaction security, Avenoir Home reserves the right to cancel, delay, or review any order that appears suspicious or unauthorized.
For high-value or unusual transactions, additional identity verification or payment confirmation may be required. Orders that fail verification may be canceled and refunded.
7. Contact Information
If you have any questions regarding billing, payments, or order verification, please reach out to our customer support team:
Store Name: Avenoir Home
Address: 2420 N Campus Dr, Evanston, IL 60201
Email: info@avenoirhome.com
Phone: +12243715447
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (CST)
We aim to respond to all inquiries within 1–2 business days.
Our Process
Planning
Every product begins with precise planning and measuring. We study proportions, select the best materials, and design the structure down to the millimeter. Each design goes through multiple revisions to ensure it's functional, well-balanced, and visually appealing. Then, we compile all designs and select the best attributes. Nothing moves forward until a final design is perfected.
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Our Process
Production
Once the design is locked, we move into controlled production. Our team assembles each piece with consistency and care from the joinery to the finish. Every component is hand-selected for durability, stability, and longevity. The product is passed through multiple stations and undergoes inspection by different members of our team. As usual, nothing moves on until every box is checked.
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Our Process
Product Testing & Release
Before any product reaches customers, it's tested for stability, weight distribution, finish durability, and operational function. We check alignment and points of stress to ensure usage with no issues. Only piece that pass our quality requirements move to release. If it does not meet our standard, it does not reach your home.
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