FAQ
Frequently Asked Questions (FAQ)
Welcome to the Avenoir Home FAQ page.
We’ve compiled answers to the most common questions to make your shopping experience smooth and transparent. If you don’t find what you’re looking for, our customer service team is always happy to help.
1. When will I receive my order?
Our typical delivery timeline is as follows:
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Order handling: 1–2 business days
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Transit: 6–8 business days
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Estimated total delivery: 7–10 business days
These timeframes apply to all standard U.S. orders. For more details, please see our Shipping Policy.
2. Is Shipping For All Products free?
Yes! All orders within the United States ship free of charge.
For more details, please refer to the Shipping Policy.
3. Where is Avenoir Home from?
Avenoir Home is a U.S.-based home décor brand.
We currently offer our products exclusively within the United States.
4. What if my order arrives damaged?
If you receive a damaged, defective, or incorrect item, we’ll make it right.
Please contact us within 14 days of delivery for a replacement or refund.
Full details are available in our Refund Policy.
5. Can I cancel my order after it’s already placed?
Yes. Orders may be canceled within 24 hours of purchase.
After that window, processing begins, and cancellation may no longer be possible. Please email info@avenoirhome.com as soon as possible if you wish to cancel.
6. What is the return policy?
We offer a simple 14-day return period for unused products in their original condition.
Visit our Refund Policy for full return instructions.
7. When will I receive my refund?
Once your return is received and inspected, your refund will be issued to your original payment method.
Refunds typically appear within 7 business days, depending on your bank or payment provider.
8. Do the products have warranties?
Yes. All Avenoir Home products include a 14-day limited warranty covering manufacturing defects.
For details, see our Refund Policy.
9. How do I reach customer support?
You can reach us anytime at info@avenoirhome.com, or through the Contact Us page on our website.
Our team typically responds within 1–2 business days.
10. Do you ship internationally?
At this time, Avenoir Home ships exclusively within the United States.
11. Do you have a physical retail store?
No. We are an online-only brand, which allows us to offer premium designs at competitive prices and serve customers nationwide.
12. Can I order in bulk?
Yes. We accommodate bulk and custom orders for interior designers, real estate staging, or business clients.
Please contact us at info@avenoirhome.com for assistance.
13. How do I exchange a product?
If you’d like to exchange an item for another size, color, or style, please refer to our Refund Policy or contact our support team for step-by-step guidance.
14. Is there a tracking number?
Once your order ships, you’ll receive an email with a tracking number.
You can follow your package’s progress on our Track Order page.
Contact Information
Store Name: Avenoir Home
Address: 2420 N Campus Dr, Evanston, IL 60201
Email: info@avenoirhome.com
Phone: +12243715447
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (CST)
We aim to respond to all inquiries within 1–2 business days.
Our Process
Planning
Every product begins with precise planning and measuring. We study proportions, select the best materials, and design the structure down to the millimeter. Each design goes through multiple revisions to ensure it's functional, well-balanced, and visually appealing. Then, we compile all designs and select the best attributes. Nothing moves forward until a final design is perfected.
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Our Process
Production
Once the design is locked, we move into controlled production. Our team assembles each piece with consistency and care from the joinery to the finish. Every component is hand-selected for durability, stability, and longevity. The product is passed through multiple stations and undergoes inspection by different members of our team. As usual, nothing moves on until every box is checked.
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Our Process
Product Testing & Release
Before any product reaches customers, it's tested for stability, weight distribution, finish durability, and operational function. We check alignment and points of stress to ensure usage with no issues. Only piece that pass our quality requirements move to release. If it does not meet our standard, it does not reach your home.
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